RETURNS

HOW DO I RETURN AN ITEM?

AM I ABLE TO RETURN ITEMS?

Yes, of course you can return an item*. We want to ensure that you as our customers are fully satisfied and happy with anything you purchase from us and the experience you have with us. However, if you are not happy with the purchase/s there is a procedure that we need to undertake to ensure the return process runs as efficiently as possible here at CDRNAPPAREL LTD. 

We are happy to offer refunds as long as the item is returned in the condition it was sent in with all tags still attached. We will offer a full refund including postage ONLY if the item purchased is returned in a clean, sellable condition i.e the condition you received your order in. Your orders are processed by myself (the company owner) to ensure that there is no mix-up in your items with other orders. Returns will only be accepted 14 days after the delivery date which is determined via signature upon delivery. We will not be held accountable for any item damage after being worn or washed. *We cannot offer exchanges or refunds on Pre-Loved items. This is due to people wearing it, marking it, then claiming it is in the same condition that it was sent.

WHAT IS THE PROCESS FOR RETURNING AN ITEM?

Please send all returns to the address as follows!

CDRNAPPAREL LTD 

Regus

Westpoint

4 Redheughs Rigg

Edinburgh

EH12 9DQ

Once you have shipped the item back to us, please provide us with your order number as well as the tracking for the return to: cdrnapparel@gmail.com

Please note, all other requirements of our returns policy must be met to be eligible. 

*We are currently in the process of getting this service automated to make it as streamlines as possible to return your purchases*

 

RETURNS FROM OUTSIDE OF THE UK

Non UK customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.